Terms & Conditions

1. About Heirly

Heirly is an independent education and family facilitation organisation based in Chiang Mai, Thailand. We provide three distinct programs — Memory & Story Workshop, Records Inventory Toolkit, and Family Planning Education Program — all of which are offered as general educational and administrative services. Nothing in our programs, materials, or communications should be taken as personal legal, financial, taxation, or estate planning advice.

2. Program Descriptions

Each program has its own scope, which is described clearly on our website and in program materials. In summary:

• Memory & Story Workshop (฿3,500): A group session guiding families to capture and preserve personal histories using prompts and simple recording methods. Includes prompt cards, a recording guide, and a keepsake template. This is a memory and education service only.
• Records Inventory Toolkit (฿14,700): A guided administrative service helping families organise their own existing documents using templates and a structured filing approach. Includes template packs, a working session, and an upkeep checklist. We do not hold, store, or advise on the contents of documents.
• Family Planning Education Program (฿32,500): An educational program explaining general succession and record-keeping concepts, with neutral facilitation to support calm family conversations. Includes a workbook, facilitation guides, and ongoing group access. Content is educational and facilitative only.

3. Enrolment and Eligibility

Our programs are open to adults aged 18 and over. Enrolment is confirmed upon receipt of your completed enquiry and payment of the applicable program fee. We reserve the right to decline an enrolment where a program is not suited to a participant's situation; in such cases any payment received will be returned in full.

Programs are conducted in English. Participants should have a comfortable working level of English to benefit fully from the materials and sessions.

4. Fees and Payment

All fees are stated in Thai Baht (฿) and are due prior to program commencement unless a specific payment arrangement is agreed in writing. Published fees are inclusive of program materials described in the program listing.

Fees do not include travel, accommodation, or any external professional services a participant may choose to engage separately. Heirly does not provide referrals or recommendations for third-party professionals.

5. Cancellation and Rescheduling

We understand that family circumstances can change. The following arrangements apply:

• Cancellation 14 or more days before the scheduled session: Full fee returned, less a small administration handling charge of ฿500.
• Cancellation 7–13 days before the session: 50% of the fee returned.
• Cancellation fewer than 7 days before the session: The fee is non-returnable, though we will offer one rescheduled session at no additional charge where possible.
• Cancellation by Heirly: If we cancel a session for any reason, the full fee will be returned or an alternative date offered at your choice.

To cancel or reschedule, please contact us at [email protected] as early as possible.

6. Nature of Services — Important Notice

Facilitators and staff are not qualified legal or financial practitioners. Any information shared during programs is general in nature and intended for educational purposes. Participants are encouraged to consult appropriately qualified professionals for advice specific to their personal circumstances.

7. Participant Responsibilities

Participants agree to:

• Engage with sessions and materials in good faith and with respect for other participants.
• Not share session recordings, workbooks, or proprietary materials with individuals outside the enrolled group without our written consent.
• Acknowledge that any documents, records, or personal information brought to sessions remain their own property and responsibility at all times.
• Inform us ahead of any session if a participant has particular communication or accessibility needs, so we can make reasonable adjustments.

8. Intellectual Property

All program materials, templates, workbooks, prompt cards, and guides provided by Heirly remain the intellectual property of Heirly. Participants receive a personal, non-transferable licence to use these materials for their own family's organisational and educational purposes. Materials may not be reproduced, distributed, or used for commercial purposes.

9. Privacy and Data

Personal information you share with us is handled in accordance with our Privacy Policy, which forms part of these terms. We take care with the information families share with us and use it only for the administration and delivery of our programs.

10. Limitation of Liability

To the fullest extent permitted under applicable Thai law, Heirly's liability for any claim arising from our programs is limited to the fee paid by the participant for the program in question. We are not liable for indirect, consequential, or incidental losses.

We make reasonable efforts to ensure programs are well-facilitated and materials are accurate and useful. However, we cannot accept responsibility for how families choose to apply general educational information in their personal circumstances.

11. Governing Law

These terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from these terms or from participation in our programs shall be subject to the jurisdiction of the courts of Chiang Mai, Thailand.

12. Updates to These Terms

We may update these terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website or programs following an update means you accept the revised terms. We will make reasonable efforts to notify enrolled participants of any material changes.